This course aims to educate individuals, especially those working in the service sectors, the importance of handling and responding service challenges. For example, the course includes teaching the learners on how to empathize with customers when facing service challenges so that they can prevent situation from escalating.
通过本课程让服务行业的人员，了解服务挑战的重要性并应对。如何有效的解决服务挑战，从而防止问题升级。